Climbing Together: Supporting growth, collaboration and self-awareness at Hilti North America  

This practical module built on the foundation of self-awareness developed in earlier sessions, using Lumina Spark as the backbone. Participants drew on their understanding of their own preferences and Overextensions to manage challenging conversations more effectively. The workshop raised awareness of the legislative framework around employment issues and clarified the distinction between performance management and managing performance issues. Managers explored when to seek support, how to apply company policies consistently, and how to build their confidence in dealing with performance concerns within their teams.

This module supported participants in developing confident, fair, and effective selection practices. Lumina Select was used to raise awareness of how personality and behavior can impact role suitability and to explore the qualities needed for success in different roles. Participants learned how to use the Lumina Select model to make informed, objective decisions during recruitment and onboarding processes. The workshop also covered the legislative framework around selection and clarified managers’ responsibilities in hiring new team members.

This module focused on the key elements required to build and sustain high-performing teams, using Team Viewer to allow the leaders to see the strengths and gaps in them as a team. It provided strategies for creating an engaged and effective team culture, fostering a learning mindset, and navigating the complexities of team dynamics. Emphasis was placed on developing resilience and managing conflict within shifting team environments. Over two days of workshops, the content explored topics such as team behaviors, goal-setting theory, feedback, and listening. The module also covered the stages of team development and practical approaches to empowering and developing team members, with tools like journaling used to support reflection and growth.

This module focused on equipping leaders with the skills to effectively coach and facilitate within their teams. It helped to develop an understanding of the key components of impactful coaching conversations, explored the benefits and challenges of adopting a coaching role, and built the capability to lead through coaching. Using tools such as Lumina Emotion and Spark Coach Plus, the module covered powerful questioning techniques, the GROWS model, and coaching for performance. Facilitation skills were also a focus, enabling leaders to guide discussions and foster team collaboration with confidence.

The final stage focused on empowering leaders to navigate organizational change with confidence and effectiveness. It combined key theories and practical approaches to driving innovation and continuous improvement while addressing resistance to change. Supported by Lumina Leader360, the module explored strategies for dealing with complexity, communicating during transitions, and fostering a learning culture. A blend of self-paced learning and interactive workshops helps participants apply these principles, culminating in a final presentation that incorporates change management techniques and a tailored development plan.