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The Art of Difficult Conversations at Work

Written by Lumina Learning Global Editorial Team | Apr 4, 2026 10:01:03 AM

Can’t we all just get along? It’s a lovely idea, but silence isn’t golden when things aren’t going well. Nor is feedback that isn’t communicated well or heard. But difficult conversations are where the magic happens for high-performing and happy teams to move forward together.

So we’ve mapped out the effective and ineffective behaviours that define how feedback goes, to give you clarity around: