Let’s Talk It Out: The art of difficult conversations for high performing and happy teams

14 May

Zoom #WorkBetterTogether

Can’t we all just get along? It’s a lovely idea, but silence isn’t golden when things aren’t going well. Nor is feedback that isn’t communicated well or heard. But difficult conversations are where the magic happens for high performing and happy teams to move forward together. So, how can we build people’s confidence, skills and the psychological safety to talk it out so teammates grow closer? Let’s unpack and dive into what prevents effective teamwork and causes workplace conflict.

Building bridges, not walls - Reframing tough talks for team performance and wellbeing

Feedback as fuel - Producing constructive, healthy, and psychologically safe conversations

Starting the conversation - Simple steps teammates can take to make sure they have clear communication

Ask the experts about the challenges you’re facing and what to do next

Grab a free seat on Zoom

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Whispers and war cries

Difficult conversations at work don’t feel good for most of us. Cue the sweaty palms, the fear of grudges and the breakdown of team bonds. But taking things from awkward to awesome requires mastering those tough talks for the performance and well-being of everyone to improve. The longer the conversations wait, the worse. And when those conversations do erupt without well thought out steps, damage to trust, good will and effective teamwork can be near irreversible. But there’s some untapped magic in that workplace conflict that can bring everyone closer when the psychological safety is there. So, what are we going to do about it?
Unmasking the truth

Across the hour, we’ll share our latest data and guidance on how teams might need a fresh take on how they perceive difficult conversations to build bridges, reframing difficult conversations as a powerful, non-judgemental driver of team performance and wellbeing. We’ll also open up on why teams and managers should see feedback as fuel that produces constructive, healthy and psychologically safe conversations rather than a crisis, for effective teamwork. We’ll lend a hand with simple steps that everyone can take for difficult conversations to flow, showing the tested communication tips that teammates can take to ensure their voice is perceived as intended and prevent workplace conflict.
Let’s talk it out

Turning those tense feeling water cooler whispers into open dialogues takes time, patience, and most importantly awareness of what a good conversation looks like. For the call, you’ll get our latest research distilled into some useful tried and tested facts and simple steps for anyone having difficult conversations that ensure teams trust one another, have the psychological safety to speak honestly, and keep workplace conflict a healthy source of progress. Come along for the hour with a practical expert view and ask your questions as we go. You’ll also be the first to grab our new top-tips guide and worksheet packed with useful data and practical actions you can take too! Grab a seat.

Meet the Presenters

Jonathan Cannon

Jonathan Cannon

Senior Business Psychologist

Lumina Learning

I’m an experienced Certified Business Psychologist working in psychometrics, with a passion for industry-focused research that can make a targeted difference to organisations by helping their people to be their best. My main interests lie in combining statistics and linguistics to develop psychometrics that are statistically robust to be more accurate and relatable, and likewise more inclusive for a wide range of audiences. I want everyone to find value and meaning when engaging with development assessments and likewise, I want organisations to be able to act upon the powerful data available to them.

Stewart Desson

Dr Stewart Desson

Global Personality Expert & Speaker,

Lumina Learning

I’m on the board of the Association for Business Psychology, and the CEO of the international selection and development company, Lumina Learning. I’m a highly experienced trainer, consultant, a leading expert in psychometrics, and known to most of my team as a slightly crazy innovator! My specialities include Organisational Development, Team Effectiveness, Communication, Personal Awareness and Development, Influencing Skills, Executive Coaching and Leadership Skill Development.

Meet the Panellists

Dan McNicholas

Dan McNicholas

Co-Founder

4and20Million

We set up 4and20Million in 2018 to help teams and individuals overcome the barriers that hold them back. Often, it’s the things we don’t talk about, like confidence in managing others, effective collaboration, public speaking, navigating hybrid working – and managing feedback.

Laura Aiken

Laura Aiken

Senior Consultant

Kintla

I blend a decade of engineering leadership with my passion for people, pioneering workplace resilience and inclusion. After overcoming burnout, I dedicated my work to empowering STEM leaders to foster inclusive, thriving teams. My practice extends from large-scale resilience training to strategic DEI initiatives, and I’m a sought-after speaker and advocate for positive workplace cultures. My approach, merging neuroscience and integrative practices like breathwork, has transformed corporate cultures worldwide.
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